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Mail Order / Telephone Rates

The following lists our mail order or telephone order rates where the credit card information is keyed into a terminal or software instead of being swiped through a card reader. Usually the card is not physically present. If you currently process credit cards, check out our free conversion program where we can beat your current rates.

Service Industry Average New Era
Mail/Phone Discount Rate 2.65% 2.35%
Mail/Phone Transaction/Batch Fee 35 ¢ 25 ¢
Address Verification Fee 5 - 10 ¢ 5 ¢
Monthly Service/Support/Statement Fee $10 - $15 $9.95

Other Fees (most clients do not experience these fees):
Service Industry Average New Era
Voice Authorization Fee
Note: only charged if you call the 800
voice auth line to authorize a transaction.
$1.50 95 ¢
Chargeback / Retrieval Fee
Note: only charged if your customer disputes a charge. In practice this rarely happens.
$35 $25
ACH Reject Fee
Note: only charged if you lack funds in your bank account to cover credit card fees or debits.
$30 $25

Most other providers will try to charge you the following fees. We do not!
Service Industry
New Era
Annual Fee up to $195 FREE!
Application Fee $75 - $125 FREE!
Setup Fee $50 - $150 FREE!
Programming Fee $50 - $95 FREE!
Monthly Maintenance Fee $0 - $10 FREE!

Note: Rates are effective for accounts setup on or after March 11, 2008. Above is a summary only, exact fees are listed in the merchant application and agreement. Minimums may apply to some accounts. Unlike other providers we do not charge a cancellation fee if you go out of business or you have a service issue we cannot solve.


How can we help you?

For new account inquiries:
For technical support issues:
For all other inquiries:

Copyright ©2008 New Era Payments, LLC. All rights reserved.
New Era Payments   8184 Woodland Center Blvd   Tampa, FL 33614  1-800-516-4703